Shipping policy

Last updated: October 19, 2026

Shipping with OTTUNI

OTTUNI is operated by Ottuni Limited. This policy explains where we deliver, how orders are prepared, and what to expect after your chair leaves our warehouse. If you need help with an order, email support@ottuni.com.

Delivery area and shipping costs

We offer free standard delivery to addresses in the contiguous United States—the 48 contiguous states and Washington, D.C. We do not deliver to Alaska or Hawaii.

Deliveries to U.S. territories, remote areas, or addresses with special access requirements may require additional time or charges. If this applies to your order, we will contact you before shipment.

Order processing

Orders are prepared for shipment after payment is confirmed. In-stock orders are processed within 3 business days, Monday through Friday. Processing time covers preparing your order and handing it to the carrier; it is separate from the transportation time below.

Estimated transit time

After an in-stock order is handed to the carrier, standard delivery within the contiguous United States is estimated to take 3–5 business days, Monday through Friday. Allow for both order-processing time and transit time when planning for your delivery.

Delivery timing varies by destination, carrier capacity, and local conditions. Weather, holidays, and other circumstances outside our control may delay delivery. The tracking information in your shipping confirmation provides the most current estimate.

Shipping confirmation and tracking

When your order has been handed to the carrier, you will receive a shipping confirmation email containing tracking information. Use that information to follow the shipment and check the carrier's latest estimated delivery date.

Our U.S. shipping warehouse

Our U.S. shipping warehouse is located at:
2440 S. Milliken Avenue
Ontario, CA 91761
United States

This is our shipping warehouse address. To arrange a return, first request authorization as described in our Refund Policy and use the return instructions provided to you.

Shipping address changes

Please check your shipping address before placing an order. If you need to request a correction, email support@ottuni.com as soon as possible. We cannot guarantee an address change after an order has entered fulfillment.

Delivery issues or damage

If your order is missing, arrives damaged, or shows an unexpected delivery status, contact support@ottuni.com with your order number and relevant photos so we can help. The Refund Policy explains our existing arrangements for damaged or defective items, returns, and refunds.

Company and contact information

Ottuni Limited, operating the OTTUNI brand
Registered address: R10, Room 1017, 10/F, Wing Hing Industrial Building, No. 83-93 Chai Wan Kok Street, Tsuen Wan, New Territories, Hong Kong
U.S. phone: +1 725-322-3271
Email: support@ottuni.com