Refund policy

Last updated: October 19, 2026

Overview

OTTUNI is operated by Ottuni Limited. This policy explains our 30-day returns, return shipping costs, refunds, 30-day price guarantee, and 8-year limited warranty. Please review the relevant section below before arranging a return, requesting a price adjustment, or contacting us about a damaged or defective chair.

30-day returns

You may return an eligible chair within 30 days of the delivery date. To qualify, the chair must:

• Be in like-new condition.
• Include all original accessories and manuals.
• Be repacked in its original packaging.

Keeping the original packaging, accessories, and manuals together will help you prepare the chair if you decide to return it. The 30-day return period is measured from delivery; the separate price-guarantee period below is measured from purchase.

How to start a return

1. Email support@ottuni.com to request return authorization. Including your order number and a brief description of your request helps us identify the order.
2. Wait for authorization before sending the chair back. Please do not ship items back without authorization.
3. After authorization, follow the return instructions and use the return destination provided to you. Repack the chair with its original accessories and manuals in the original packaging.

If you are unsure how to prepare your return or which instructions apply to your order, contact us before shipping it.

Return shipping and fees

For returns that are not due to a defect or our error, you are responsible for return shipping costs. Original shipping charges are non-refundable.

If a returned item is not in like-new condition or is missing parts, a 15% restocking fee will be deducted from your refund. Please check the chair and its contents when packing your return so that all original accessories and manuals are included.

Refunds

Once we receive and inspect your return, we will issue your refund to the original payment method within 5–7 business days. This refund-processing period begins after receipt and inspection of the return; it is separate from the time the return takes to reach us.

Your bank may take additional time to post the refund. If you have a question about a return or refund, email support@ottuni.com so we can help you check its status.

30-day price guarantee

If the same chair model and variant is offered at a lower publicly listed price on ottuni.com within 30 days of your purchase, email support@ottuni.com with your order number. Once verified, we will refund the difference to your original payment method.

This guarantee excludes coupon-only prices, bundles, clearance items, third-party prices, and obvious pricing errors.

Damaged or defective items

If your chair arrives damaged or develops a defect, contact us with photos and we will repair or replace it at no cost to you, including shipping. Email your photos to support@ottuni.com. You can include a brief description of the issue to help us understand what happened.

8-year limited warranty

Every OTTUNI chair is covered by an 8-year limited warranty against manufacturing defects in materials and workmanship under normal use.

The warranty does not cover normal wear, cosmetic changes to upholstery or finishes over time, or damage from misuse, accidents, or unauthorized modification. To make a warranty claim, contact support@ottuni.com.

Contact

Ottuni Limited, operating the OTTUNI brand
Registered address: R10, Room 1017, 10/F, Wing Hing Industrial Building, No. 83-93 Chai Wan Kok Street, Tsuen Wan, New Territories, Hong Kong
U.S. phone: +1 725-322-3271
Email: support@ottuni.com

For a return, use the destination supplied with your return authorization.